1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the Service includes:

• Personal Data: Personally identifiable information, such as your name, email address, and telephone number, that you voluntarily give to us when you register for the Service or when you choose to participate in various activities related to the Service.
• Hotel & Guest Data: When using our platform, hoteliers will input data related to their hotel operations, which may include guest information (names, stay dates, service requests). We act as a data processor for this information on behalf of the hotel.
• Derivative Data: Information our servers automatically collect when you access the Service, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Service.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:

• Create and manage your account.
• Provide the core functionalities of the hotel management platform.
• Monitor and analyze usage and trends to improve your experience with the Service.
• Respond to your support tickets and customer service requests.
• Perform other business activities as needed.

3. Disclosure of Your Information

We do not share your personal information with third parties except as described in this Privacy Policy. We may share information we have collected about you in certain situations:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including data analysis, hosting services, and customer service.
• Hotel Data: Data entered by a hotel (including guest data) is owned by that hotel. We will not access or share this data except as required by law or as necessary to provide and maintain the Service.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page.

6. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: concierge@staycentral.in.